Posts about
Maintenance
Play Offense with Great Customer Service
January 19, 2023
Multifamily customer service isn't just about dealing with frustrated residents. It's also an opportunity to drive positive results by increasing..
It's Time to Refocus
January 5, 2023
We all have a lot to consider as we plan for 2023. The new year is the perfect opportunity to focus on defining and refining our processes,..
New Year, New Goals
December 20, 2022
We've all been there, searching for answers to a question that could have easily been found if we just looked around. But instead of taking the time..
Poor Reviews Suck
December 15, 2022
If you’re looking at reviews for your property you know the low reviews sting. As a building owner, we know you work hard to provide quality housing..
Improve Washer Dryer Requests
October 12, 2022
In-unit dryers are a great amenity that residents love… when they work. Most dryer issues can be fixed quickly, but diagnosing the issue can take..
3 Ways to Reduce Wifi Work Orders
October 6, 2022
We know how important it is for residents to have a high-quality WiFi connection. With more and more employees working remotely, students taking..
Schools Out for the Summer
June 23, 2022
Summer is here! Which means students are out and moving home. Don’t just sit on your hands, now is the time to get ready for the fall!
Don't Sweat the Small Stuff
May 28, 2022
Protocol is in place for a reason. When your residents don’t follow it, extra hours and potentially big problems can impact your site teams. Don’t..
Expand into New Markets like a Pro
May 5, 2022
If you’ve ever considered breaking into a new market, you know that it’s pretty tough. Learning the area as a newcomer can be a challenge. Every..
Don't Get Haunted by Past Owners
March 7, 2022
When you take over the management of a community, there’s a good chance that you may be haunted by the ghosts of owners' past, usually in the form of..