Posts about
Tenant Communication
Closing the Loop
January 24, 2023
Property managers face an uphill battle when it comes to keeping their communities running smoothly. An unresolved issue can be every property..
Play Offense with Great Customer Service
January 19, 2023
Multifamily customer service isn't just about dealing with frustrated residents. It's also an opportunity to drive positive results by increasing..
It's Time to Refocus
January 5, 2023
We all have a lot to consider as we plan for 2023. The new year is the perfect opportunity to focus on defining and refining our processes,..
New Year, New Goals
December 20, 2022
We've all been there, searching for answers to a question that could have easily been found if we just looked around. But instead of taking the time..
Poor Reviews Suck
December 15, 2022
If you’re looking at reviews for your property you know the low reviews sting. As a building owner, we know you work hard to provide quality housing..
Provide Value or Get Out
August 15, 2022
Competition for 3rd party operators can be incredibly fierce. Oftentimes, owners have a variety of options to choose from. That means it’s up to you..
Prepare for Fall NOW
July 20, 2022
Summer may have just officially started, but we all know that now is the time to get ready for the Fall. Turns, renovations, repairs, we get it,..
Residents Hate Chatbots
July 14, 2022
More than any other industry, or even other sectors of real estate, residential property management requires a human-to-human connection. Having a..
Don't Sweat the Small Stuff
July 7, 2022
Protocol is in place for a reason. When your residents don’t follow it, extra hours and potentially big problems can impact your site teams. Don’t..
Real Reviews Matter
June 10, 2022
Real Google reviews matter more than ORA or BBB scores. 93% of prospects look online for a place to rent. Guess what they see first online? Google..