We get it. You’re in a high rent growth market right now, so who cares if you’re delivering quality service? If your residents don’t like it, they can leave, and you can just replace them with someone paying 20% more, right? Wrong. So wrong.
With this mentality, you’re in for a very rude awakening, because eventually, the music stops. When growth cools, competition for tenants will be fierce and tenant service will suddenly matter A LOT. This isn’t something you can solve overnight, so if you aren’t good now, you're not going to be good at it when you are fighting for tenants.
Lucky for you, it's really easy to improve your site-level service now. Simply understanding where you stand with your tenants or how to fix a problem can make all the difference. Sure, your rents may be growing, but that doesn’t mean they can’t be growing faster. Checking in with your tenants once a quarter and understanding their satisfaction level is key. Happy Tenants = Happy Manager = Happy Investors.
At ResiDesk we spend all our time thinking about this. Get in touch today to see how we can help you can keep your residents happy now so you don’t lose them once the market cools.