ResiDesk Blog

Talking to Residents Beats Counting Beans

Written by Arjun Kannan | 8/11/23 2:38 PM

Alright, let's chat about Proptech. You know, that thing everyone says is the future, but in practice feels a bit like someone gave a robot a to-do list and a penchant for bureaucracy. Dive deep into the Proptech ecosystem, and what do you find? A lot of software targeting very, very specific line items. "Ah, yes, the App For Adjusting Ambient Apartment Airflow!" — because that's a problem we were all losing sleep over, right?

Yet, the best property managers out there aren't fussing over micro line-items. They're out there doing the most revolutionary thing: talking to their residents. Mind-blowing, I know.

Now, Proptech is cool. It makes tasks easier and can make everyone happy. But there's a snag. Too many apps. Too many passwords. Your resident doesn't want to jump between ten apps just to say their sink is leaking.

So, what's the smart move here? Let's think like the best property managers for a second:


1. Plan, Invest, and Communicate: Integration isn't just plug and play. It's understanding the pain points and then judiciously investing in solutions.

2. Choose Wisely: Tech should be user-friendly, not user-frenemy. Choose tech partners that don't think in line-items but in real-life solutions.

3. Put Residents First: And here's the big one. The aim should always be meaningful engagement. Not a patchwork of apps, but a unified resident experience. Remember: 79% of renters want simplicity. They want direct messaging. Gen Z and those trendy millennials? They expect their new rental property to have technology, but it should all be wrapped up in one neat, comprehensible package.

Enter ResiDesk. Our mission isn't to create another line-item-specific bot. It's to give properties a consistent, human voice (yes, with some AI magic) — a singular touchpoint for residents, for any and every query. And guess what? You don't need to overhaul your operations for it.

Curious how we're helping properties nationwide turn tech into a resident-loving powerhouse? Pop over for a free demo today! And who knows? You might just find that tech and humans, when they collaborate right, can create some delightful symphony.