In the age of instant gratification, no one likes to wait. Especially your tenants. So, how fast is fast enough when it comes to responding to requests?
We like to live by The ResiDesk Golden Rule, which is: Respond to your residents and prospects within 24 hours.
ResiDesk looked at millions of conversations that building owners had with tenants and we found that you only need to respond within 1 business day to make up to 4x more rents and convert prospects faster.
The great news is, faster responses or even solving the issue doesn’t matter! People just need to feel heard in a timely manner. A simple “thanks for letting us know, we’re looking into it” within 1 business day is all you need to keep tenants happy. However, after 24 hours, you can kiss satisfaction and chances of rent increases goodbye.
Interested in asking more questions? At ResiDesk we spend all our time thinking about this. Get in touch today to see how we can help you can keep your residents happy.